Salesforce Commerce Cloud

Salesforce Commerce Cloud: exceptional buying experience for B2B customers

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The advantages of Salesforce Commerce Cloud for B2B customers

Commerce Cloud B2B is a dedicated e-commerce platform that offers comprehensive B2B Commerce functionalities, with the power of integration with all Salesforce clouds. By providing an easy consumer-like eCommerce experience through Salesforce Commerce Cloud, B2B companies can drive sales and increase the conversion rate. Thanks to B2B-specific features like account hierarchies, complex pricing, custom catalogues, and account management and thanks to the native integration with your Salesforce CRM customer data like accounts and contacts, companies can have a single, complete view of their B2B customer for a truly omnichannel B2B customer experience.

B2B commerce data can also be connected with Marketing, Sales, Communities and Service Cloud for seamless customer experience across all channels.

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Our teams are on hand to help you manage Commerce Cloud and all its processes so that you can fully leverage its potential.

Product lists, personalised prices and multiple payment methods

Simplify and customise the processes involved in closing sales and building customer loyalty, creating individual product catalogues, bespoke payment options and fast but secure order processes. Experiences become smart and increasingly automated, with diversified interactions for each account.

A user-friendly format combines with hierarchical systems and approval processes

Salesforce Commerce Cloud provides a harmonised ecosystem in which you can simplify the buying experience for customers, maintaining complete control over each company buying process. Commerce Cloud enables the creation of optimised hierarchical systems for the configuration of each account, with streamlined approval processes with no barriers that slow down the business.

All the functionalities of a B2B e-commerce site

With Commerce Cloud, you can take your B2B customer experience to a higher level, as it integrates with all Salesforce sales and customer service technologies. Centralised management allows you to provide innovative features in the sector, facilitate online shopping and build a shared growth path with your partners, suppliers and customers.

Using Salesforce technologies for B2B e-commerce, you can accelerate innovation processes, refresh your company and create a flexible business model that can be constantly updated. You can also speed up all your activities, reduce operating costs and manage resources more efficiently.

Salesforce Commerce Cloud is leader in Gartner Magic Quadrant

Salesforce Commerce Cloud positioned itself in Gartner Magic Quadrant. The market-leading research and advisory company, called Salesforce a leader for Digital Commerce. Commerce Cloud demonstrated the ability to provide depth and breadth of commerce functionality to include B2C and B2B with native artificial intelligence built into the platform.

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