Optimise agents productivity
Lightning Console is the place where your agents can find all information: knowledge, customers profiles, case histories and dashboards. Thanks to its intuitive design and the cloud-based knowledge, this tool allows your agents to work faster and better to deliver a great customer experience. Regardless of the channel they use to reach out, customers will experience the same personalised service without repeating themselves. In Service Cloud every manual task, like emails and task assignments, is automated to optimise agents productivity. Service Cloud also allows you to simplify any process, with a powerful interface through which create records, launch workflows and specifying steps to approve any record.