Salesforce Service Cloud

Salesforce Service Cloud: optimise your customer service management

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The advantages of Salesforce Service Cloud for customer service

Service Cloud is the latest-generation multichannel Salesforce platform, a flexible and scalable tool based on artificial technologies that optimise the management of customer services. With this advanced CRM, it is easy for agents to manage every customer interaction, with powerful productivity tools, to improve your performance when it comes to customer service.

Each contact can be monitored accurately and reliably so that you can process support tickets as quickly as possible to ensure the highest quality. If there are any problems, the Salesforce CRM enables you to identify each phase of the service, to respond quickly to any need. This innovative CRM allows you to optimise your support teams, with performance dashboards and AI-powered insights, keeping costs down and improving the work of your company’s teams. The technology promotes the sharing of information, perfecting customer service to build a more modern business and strengthen engagement.

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Optimise agents productivity

Lightning Console is the place where your agents can find all information: knowledge, customers profiles, case histories and dashboards. Thanks to its intuitive design and the cloud-based knowledge, this tool allows your agents to work faster and better to deliver a great customer experience. Regardless of the channel they use to reach out, customers will experience the same personalised service without repeating themselves. In Service Cloud every manual task, like emails and task assignments, is automated to optimise agents productivity. Service Cloud also allows you to simplify any process, with a powerful interface through which create records, launch workflows and specifying steps to approve any record.

Personalised and easier customer service

Build an individual customer service to offer personalised customer support and improve customer satisfaction. With Service Cloud, your agents always have everything under control. They can easily find and access details and history to deliver the right answer to customers. Salesforce Service Cloud can be fully customised to meet your needs, so you can adapt this powerful CRM to your business requirements and implement the platform in your company infrastructure quickly and easily.

Omnichannel customer service

Create a multichannel business with a perfectly integrated hybrid structure, connecting all channels in a centralised management platform. Provide support at the highest level, simplify your teams’ work and improve your mobile services by automatically assigning orders to the right agent and tracing every step. Service Cloud offers all the advantages of cloud technology, giving you an omnichannel presence and optimal communication in every situation. Customer service can be coordinated through online live chat, mobile messaging, e-mail, video chat, apps or over the phone. Build your own branded portal or community and help the customers find the right answers on their own from multiple sources.

Salesforce Service Cloud is leader in Gartner Magic Quadrant

Salesforce Service Cloud positioned itself in Gartner Magic Quadrant. The market-leading research and advisory company, called Salesforce a leader in CRM Customer Engagement Center, empowering service employees with innovative tools which allow a complete view of every customer.

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