Live Chat & Video Chat
In the digital age, it is important for companies to offer multi-channel support that overcomes the barriers of traditional contact centers. Adopting live and video chat software is key to increase customer engagement and improve customer experience. Contact Center solutions need to be taken to the next level with more personal features and human touches.
A Live Chat and video Chat software should both support Reactive and Proactive Chat, reaching the customer with outbound dialling, push in-apps notifications, email and SMS. Typical contact center functionalities also include automatic call distribution (ACD) and interactive voice response (IVR): your customer will receive efficient customer support, independently from the channel used.
Live chat and Video chat softwares allow a full integration and personalisation with all existing customer engagement and knowledge management systems. Through integration these customer support solutions will access customer data and be an effective support for virtual operations and issues solving.
Chat technologies can be integrated with mobile apps to provide an excellent customer experience on smartphones, tablets and potentially even smartwatches. Real-time services can be automatically configured to allow users to interact with customer services quickly.
Support agents are increasingly being substituted with virtual agents or chatbots that are able to guide visitors with responses to frequently asked questions, helping reduce the loads on call center operators. When the request is out of reach for the chatbot, the interaction should be seamlessly transferred to a human so that the support request can be successfully finalized.
Tinext partners with some of the leading Customer Support software and can flexibly advise based on your needs. We work with:
Our consulting and delivery teams are available to assess or rethink your current or future implementation.
Design & Luxury Goods
Fashion
.svg)
Financial Services
Public Sector
Insurance
Manufacturing
Media & Entertainment
Telecommunications
Travel & Tourism
.svg)
