Social media and mobile devices are redefining customer service and raising expectations. Your customers expect your agents to know the answer, or be able to obtain it quickly. The Smart Agent Console gives your agents the tools to do just that, eliminating time-consuming searches and endless digging through disconnected databases to find information.
Salesforce Service Cloud: your Customer Service Software
Deliver Personal Service at Scale
The same rules that apply to your marketing also apply to the customer experience. It’s never about you — a customer company always puts the customer first. Your customers will no longer tolerate a disjointed service experience. It is every company’s responsibility to provide customer service when, where, and how the customer prefers to engage. Service Cloud enables you to deliver personalized service to every customer like never before.
A new compact feed allows agents to create, view, and manage cases without sifting through unnecessary information; with Smart Agent Console, everyone on your team can do more, with less. Plus, a next-gen search engine enables your agents to put customers on hold less frequently and resolve issues faster.