Published date

Oct 09, 2020

Location

Switzerland

Contract

Full time

Consultant - Digital Experience

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Consultant - Digital Experience

Tinext, a market-leading digital experience service provider and consultant, currently seeks for its growing consulting team a Consultant, Digital Experience.

The Consultant, Digital Experience will work within a larger consulting team and be responsible for eliciting business requirements, requirements management, functional design, prototyping, personas and user journey design, and digital evolution governance.

Candidates should have a good mix of consulting and analytics skills, business understanding, technical knowledge, as long with deep knowledge of web and digital environment. Candidates shall also use their consulting skills to help the client define, execute and evolve the project, as well as building and maintaining a strong customer relationship.
 

Responsibilities

  • Understand business targets and goals through discovery workshops with business stakeholders, technical stakeholders, and/or client’s end-customers
  • Scan the market for best practices and perform continuous benchmarking
  • Retrieve and analyze data to validate understanding of current digital user behavior
  • Draw user personas and their profiles
  • Map current user journeys, identify pain-points and suggest a revamped user experience based on new journeys across all digital channels
  • Suggest/ideate digital features that will contribute to the achievement of the client’s business targets and prioritize such features in a delivery roadmap based on complexity and business impact
  • Monitor the delivery roadmap by identifying KPIs and performance targets. Suggest corrective measures in case of deviations.
  • Support change management within client’s organizations
  • Draw and suggest information architecture (IA) for revamped websites, portals, or apps
  • Coordinate the production of UX (wireframes) and UI (design) from relevant team
  • Produce relevant reporting and presentations for key executives and stakeholders
  • Conduct Digital Experience maturity assessments and analysis
  • Ensure profitability targets on assigned projects are met
  • Conduct or coordinate pre-sales activities as appropriate to grow the business within the assigned accounts
     

Job Requirements

  • 3+ years experience in a consultant, analyst or project manager role for digital experience projects (websites, ecommerce, portals, marketing automation) in a digital experience agency/service provider
  • Incisive thinker, confident with concepts, analysis and frameworks
  • Ability to understand the client’s needs and translate them in business requirements, as well as suggest innovative solutions
  • Hands-on experience with large-scale, mission-critical websites, portals, marketing automation
  • Convincing in presenting ideas, concepts and models, through mastery of power point and excel
  • Experienced with budget creation and budget management
  • Understanding of consultative selling practices 
  • Team player with an enthusiastic, positive, 'can do' attitude
  • Strong communication and interpersonal skills, with notable presence
  • Passionate about doing an outstanding job for the client
  • Excellent leading and problem-solving skills
  • Ability to work collaboratively under pressure, tight deadlines and shifting priorities
  • Full travel mobility for extended periods of time, if necessary
  • Industry expertise in insurance, financial services and/or retail is a plus
     

Certifications highly regarded

  • Educational background in Digital Marketing, Marketing, Management or Information Technology
     

Languages

  • Italian mother tongue, very proficient in English. French is a plus
     

Location

  • Morbio Inferiore - Switzerland