Dichta.com

Customer

Dichta is a Swiss company based in Chiasso and leader in the production of sealing products.

Customer's needs

The client needed a solution to easily manage its website and to share information about products prices and availability with their customers. Furthermore, the client needed a solution for selling its products directly online, reducing the back-office effort for managing orders. The CMS, therefore, needed to be integrated with the company ERP, which managed such information as products, customers, prices, and price-reductions.

Customer's needs

Magnolia CMS helped the customer meeting its needs: the CMS was successfully integrated with the company’s ERP by Tinext developers. This integration allowed the website to visualize information about product availability and prices tailored to different customers. An automatic update runs every day to keep information between the systems aligned. Logged-in customers, therefore, can search the complete list of products, products availability in the warehouse, and even make orders benefiting of their dedicated price list.

Strengths

The client benefited of several improvements both on website visitors and website authors:

• simple management of all website contents
• accurate information architecture analysis
• simple products information, prices, availability, and discounts updates thanks to a daily scheduled automatic process
• download of information about the stock list
• complete products catalogue. Possibility to search for the desired product and to check its availability
• customers are allowed to make orders, visualizing their own price list
• non-customers are allowed to ask for RFOs (Request For Offer), putting items in a basket
• simple and intuitive ordering process