Tinext
LivignoExpress.com
Tinext has developed an online ticket office where the customer can, with great flexibility, make additions or changes in routes, exploiting synergies with its partners through an affiliation system.
Customer
Livigno Express, part of the Autoservizi Silvestri, offers inbound and outbound services to and from the main Milan airports (Malpensa and Orio al Serio), and from airports of Innsbruck and Zurich to Livigno.
The project
Tinext developed the online ticket service. The backend tool allows the client to easily add or modify trips, build on synergies with partners by a sophisticated affiliation system, and cross-sell complementary services, such as skipass or thermal bath entry tickets. Final customers are therefore provided with a full range of services and even a VIP services which accompany the customer till his or her hotel’s front door.
Customer's needs
Client’s objective was the offering of a flexible and personalized transfer service together with a broader offer of complementary tickets, such as skipass, Bernina red train tour tickets, and thermal baths entry tickets.
Strengths
Ease of use for users, cutting-edge design, and a fresh look-and-feel are key elements of the project.
The ticketing system is conceived both for final customers and partners, such as tour operators or single hotels. A special code provided to each partner allows tracking of sales occurring on the website.
